Easy Returns Process
We understand that sometimes you need to return a product. Our simple, hassle-free returns process ensures you can get a full refund with minimal effort.
Before You Return
We make returns as simple as possible. Whether your device isn't working as expected or you're simply not satisfied, we offer a straightforward process to get your money back.
Please review our terms and conditions to confirm your return eligibility. Most returns within 14 days qualify for a full refund.
Why Choose Our Returns Service?
Customer satisfaction is our priority
14-Day Guarantee
Full refund available within 14 days
No questions asked policy
Simple Process
Returns label included with every order
Easy 4-step return process
Full Refund
100% refund of purchase price
Processed within 3-5 working days
Simple 4-Step Return Process
Follow these easy steps to return your device
Locate Your Returns Label
Every dispatch includes a returns label enclosed within the packaging. You'll need to arrange your own postage to return the device to us.
Complete Return Form
Fill out the simple Reason for Return form attached to the label. This helps us improve our service and process your refund quickly.
Repack Securely
Pack the device in its original packaging along with all accessories (straps, charging cable, manual) and include the completed return form.
Post at Royal Mail
Attach the returns label to the package, pay for postage, and take it to any Royal Mail Post Office. Keep your proof of posting receipt for your records.
đĄī¸ Important Return Information
If your product is lost in transit, we need to see proof of posting to issue a refund or replacement. Royal Mail will investigate any missing packages.
Need Help with Your Return?
Our UK customer service team is here to assist with any questions about the returns process
đŦđ§ 14-day money back guarantee (return postage at customer's expense)